Content
- Explain the Observation
- Why it is important
- What we are going to do about it
- Explain how we will know we have
corrected it (measurement)
Tools used
- 5 minute Knugget or;
- Knowledge Burst of up to
20 mins of audio, video and text
Content
- Quick Introduction
- Show Machine Components
- Demonstrate procedure
- Recap important points
Tools used
- Knugget of 5 minute video &
images on a loaned
‘media cube’ on the shop floor
Content
- Video Introduction from senior
management
- Reference to Emergency
Procedures: images and text
- Video follow of one member of staff
carrying out the emergency procedure
- Explain differences, or demonstrate
for different departments
- Checklist
Tools used
- Knugget of 5 minutes, or
- Knowledge Burst of up to 20
minutes with video, text and
diagrams
Content
- Explain why
- Explain what
- Explain how
- Show processes and any forms
- Demonstrate completion of QA process
- Show FAQs
Tools used
- Knowledge Burst up to 20 min:
with Text/Diagrams/Video/Audio
Content
- Urgency: Utmost Priority
- Video interview with senior
management
- Explain the ‘Near Miss’
- Describe remedial action/
procedure
- Explain how we will know we
have corrected it - (measurement)
Tools used
- Video interview
- Interactive explanation to impart
remedial steps
Content
- Explain error
- Explain effect of error
- Demonstrate correct procedure
- Checklist/Flowchart/Image Gallery
Tools used
- Knugget 5 min: Text & Images
with Audio Narration, or Video
Content
- Knowledge Burst for each
Topic/Sub Topic
- Ability to mix and match to
requirement
- Easy to change one and not all
- Can repeat as refresher training if required
- Can be delivered by unqualified facilitator
e.g. Administrator/Receptionist/Agency
prior to arrival
Tools used
-
Each Knowledge Burst of
maximum of 20 minutes:
Mixed media (all available)
Content
- Video introduction
~ achieving what
~ how
- Detailed explanation
- Demonstration of use
- Implementation plan
Tools used
- Knugget overview for everyone
max 5 min
- Knowledge Burst detailed
usage max 20 min for SOP
users: Video and SOP images
with Audio Narration
Content
- What is best practice
- How we ensure that this ‘Best
Practice’ does not unbalance
other processes
- Who signs it off
Tools used
- Video
Content
- Capture all induction training
information
- Make Knuggets or Knowledge Bursts
for each topic
- Create library of short training
sessions
- Establish recording system for
monitoring completions
Tools used
- E-Learning