Decision making for Business Improvement
09.00
Registration, Tea Coffee
09.30
Welcome, Induction & Housekeeping
10.00
Session 1 - The business of solving problems
Analysis |
Defining problems | Advantages & disadvantages | Gathering
intelligence & information | Identifying possible causes & solutions |
Working & testing solutions | Making the decisions | Monitoring the
results
11.00
Break, Tea, Coffee & Pastries
11.30
Session 2 - Making rational decisions
Analysis | Define decisions to be made | Establishing & classifying
objectives | Classify the Objectives | Define the ‘wants’ & ‘musts’ |
Generating, testing and applying alternatives | Applying Alternatives to
the Requirements | Weighting & Scoring | Provisional and final decisions
13.30
Session 3 - Decision making tools
Cost benefit analysis | Fishbone analysis/Ishikawa/Cause & Effect | Flow
charts | Force field analysis | Paired comparison | Pareto principle | Six
thinking hats | SWOT analysis
15.00
Session 4 - Open systems thinking
Exploring the problem(s) | Define the system | Building models from your
definitions | Compare the models with the real world | Identifying possible
actions | Implementing the selected action(s) | Repeat cycling for
continuous improvement
16.00
Mop-up, Summaries, future resources & downloads
16.30
Closure, Tea/Coffee & Informal Networking
Cost:
£99.00 Including refreshments & lunch, complimentary
e-book, access to future resources and CPD certification.
Where: Sunburst House, Elliott Road, Bournemouth